Vellunne – Return & Refund Policy

We want you to love your Vellunne bag. If something isn’t right, here’s how we can help:

Returns:

  • Return requests must be made within 14 days of delivery

  • Item must be unused, in original packaging, and in resellable condition

  • Customer covers return shipping unless the item is defective

Non-Returnable Items:

  • Final sale or promotional items

  • Used, damaged, or personalized products

Refunds:

  • Refunds processed within 5–7 business days after inspection

  • Issued to the original payment method

  • Shipping costs are non-refundable

To Request a Return:

Email info@vellunne.com with your order number and reason for return